General Commitment

We hope every purchase meets your expectations. If something does not feel right, our support team can help you understand the available options. This page provides a general overview of how returns, refunds, exchanges, and damage-related requests are usually handled. Individual product pages or order communications may include additional notes.

Return Eligibility & Conditions

Many items may be returned within a reasonable period after delivery, typically around 30 calendar days unless the product page or order information states otherwise. To be considered for return processing, an item should generally meet the following conditions:

• The product remains unused, unwashed, and in its original condition
• Original tags, labels, and packaging are kept intact where applicable
• The item is not marked as Final Sale or otherwise excluded on the product page
• The return shipment is initiated before the applicable return window ends

Important Exception

Customized or personalized goods are generally not eligible for return unless they arrive damaged or have a manufacturing defect.

How to Start a Return

A return request can usually be started in three general steps:

1. Contact Support
   Send an email to support@driftus.com with your order number and a brief explanation of the reason for the return.
2. Receive Return Instructions
   Our team will review the request and provide a return reference plus shipping instructions where applicable. Returns sent without a valid reference may not be processed.
3. Pack and Send the Item
   Once the return reference is received, securely repack the product—original packaging is recommended—and ship it to the address provided by our team.

• Buyers are generally responsible for return shipping costs when the item is intact and the order was fulfilled correctly
• Tracked shipping or additional insurance is recommended to reduce the risk of lost or damaged return parcels

Refund Processing Time

After a returned item is received and inspected, approved refunds are generally issued back to the original payment method.

• Please allow several business days for the funds to appear; common processing times are around 7–10 business days, depending on the bank or payment provider
• Actual arrival time depends on the payment provider’s processing schedule
• Original outbound shipping charges are generally non-refundable, except where the item was defective or the wrong item was sent due to our error

Damaged or Faulty Items

Packages usually go through quality checks before dispatch. If a parcel arrives damaged or a product appears to have a manufacturing defect, we will aim to resolve the matter at no extra charge. To submit a request:

1. Contact support as soon as possible after delivery—generally within 7 calendar days is recommended
2. Include clear photos showing the damage or defect, along with a short written description
3. We will review the request and generally offer a refund or a replacement solution

Product Exchanges

If you need the same product in another size, color, or variant, exchanges may be available within the standard return period:

• Eligibility: the item should remain unused, with original tags and packaging kept intact where applicable
• Process: follow the same general return workflow described above
• Fulfillment: after the returned item is inspected, the requested replacement variant will generally be shipped

Items Not Eligible for Return or Refund

Due to hygiene, safety, or other general business considerations, some categories may not be eligible for return or refund under normal circumstances:

1. Custom engraved or personalized products
2. Physical and digital gift cards
3. Intimate apparel and swimwear, unless unworn and all tags remain attached

Final Sale Items

Products labeled Final Sale on the product page are generally not eligible for return, exchange, or refund, except where applicable law requires otherwise.

Need More Help?

If you need clarification about return rules, refund timing, or exchange requests, our support team will be glad to assist.

Email Address: support@driftus.com